FAQ

Find your answer here

Welcome to our customer support center. Below, you'll find answers to the questions our customers frequently ask.

If you don't find what you're looking for, please let us know, and we will get back to you as soon as possible.

How do I purchase an item?

To purchase an item, simply follow these steps:

Browse our selection: Explore our website to view our range of furniture and choose the piece that catches your eye.
Please note that the products on the page are design examples that do not exist yet. Once a piece is created, it will be removed from our catalogue.
Contact us: We're here to assist you with any questions and to discuss your preferences and customization options.
Consultation: We'll schedule a consultation with you to understand your unique vision, and any customizations you desire.
Quotation: We'll provide you with a detailed quotation that outlines the cost of your customized piece.
Confirmation: Once you're satisfied, confirm your order with us. We'll proceed with crafting your custom piece.
Creation and delivery: Our skilled artisans will handcraft your item according to your specifications.
When it's ready, we'll arrange for delivery to your desired location.
Enjoy your unique piece: Once your customized furniture arrives, you can enjoy and cherish your one-of-a-kind creation in the comfort of your home.

If you have any more questions or need assistance with the process, please don't hesitate to reach out to us. We're here to make your purchase experience as smooth and enjoyable as possible.

What are the sizes available for each piece featured on your website?

In essence, your input drives the design and sizing of the furniture. We believe that this collaborative process results in truly one-of-a-kind pieces that reflect your unique taste and style. Your satisfaction is our priority, and we are dedicated to bringing your vision to life through our custom-made creations.

Can you provide drawings of the custom piece before production?

Absolutely, we are committed to ensuring that you are completely satisfied with the design before we proceed with production. As part of our design process, we provide detailed sketches or 3D renderings of the custom piece based on your specifications. This allows you to visualize the final product and make any necessary adjustments or refinements to the design. We believe in open collaboration throughout the creative process to ensure that your custom furniture piece is exactly as you envision it.

Can you replicate a design I found elsewhere, or do you only create original designs?

We exclusively craft original designs for our custom-made furniture. Each piece we create is a unique, one-of-a-kind creation, and we take great pride in our ability to bring our clients' visions to life through our original designs.

Do you offer gift cards?

Yes, we offer gift cards! It's a great option to give your loved ones the freedom to choose from our customized creations. Our gift cards are available in various denominations, allowing you to select the one that best fits your budget. To purchase one, simply get in touch with us, and we'll be delighted to assist you in acquiring the perfect gift card for providing a unique customization experience to your loved ones.